Service Policies
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Owner: Jon Nolan
Phone: 260-460-7659
Email: ggmtv2020@gmail.com
By booking Carnival Craze, clients agree to all service policies for a smooth and successful event experience. -
A 25%–50% non-refundable deposit is required to reserve your date. Remaining balances are due 3–5 days before the event. Bookings made within 7 days must be paid in full at booking. Invoices unpaid after 72 hours may be automatically canceled. Service does not begin until payment requirements are met.
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We accept Visa, Mastercard, American Express, Discover, cash, business checks, corporate checks, and ACH transfers for corporate accounts only. Corporate checks must clear before the event. Late balances are subject to a 1% daily late fee until paid.
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Carnival Craze arrives with time to park and prepare. Service begins once the truck or trailer is fully parked and oil reaches proper temperature. Full-service includes agreed menu items, serveware, napkins, utensils, and trash handling. Required parking space is 30 ft long x 20 ft wide x 15 ft clearance on level concrete only.
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Deposits are non-refundable. Cancellations made 7–15 days prior require 75% of the total invoice, and cancellations made within 7 days require 100% of the total invoice. Emergency reschedules are based on availability, and deposits may be applied to a new date. Events are rain or shine, and relocation requests must be made 8–24 hours in advance.
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Clients are responsible for permits on public property, parking approval, and clear access to the service area. Menu selections and quantities must be finalized 7 days before the event. Carnival Craze is not an allergen-free facility, and cross-contamination cannot be guaranteed. Photos or videos may be captured for promotion unless clients opt out in writing. Any disputes will first go to mediation and are governed by Indiana law.

